Section 20 Information processed by operator or person acting under authority

  1. An operator or anyone processing personal information on behalf of a responsible party or an operator, must—
    1. process such information only with the knowledge or authorisation of the responsible party; and
    2. treat personal information which comes to their knowledge as confidential and must not disclose it,

unless required by law or in the course of the proper performance of their duties.

Section 21 Security measures regarding information processed by operator

  1. A responsible party must, in terms of a written contract between the responsible party and the operator, ensure that the operator which processes personal information for the responsible party establishes and maintains the security measures referred to in section 19.
  2. The operator must notify the responsible party immediately where there are reasonable grounds to believe that the personal information of a data subject has been accessed or acquired by any unauthorised person.